Privacy policy

Overview

Matuora ("we", "us") respects your privacy. This policy explains what information we collect when you use our website and submit our contact forms, and how we use it.

Information we collect

When you submit a contact form, we may collect:

• Your name or business name
• Phone number (if provided)
• Email address
• Website URL (if provided on the producer interest form)
• Whether your enquiry is about a gift box or producer interest
• The content of your message

How we use your information

We use your information solely to:

• Respond to your enquiry
• Process gift box and corporate gifting requests
• Evaluate producer interest and product submissions
• Follow up on wholesale or general enquiries
• Improve our customer and producer communications

We do not sell your personal information to third parties.

Third-party services

Our contact form is processed by SplitForms, which delivers submissions to our email inbox. SplitForms acts as a data processor on our behalf. Analytics are provided by Cloudflare Web Analytics, which uses cookieless, privacy-friendly measurement.

Data retention

We retain form submissions only as long as needed to respond to your enquiry and maintain relevant business records.

Your rights

You may request access to, correction of, or deletion of your personal information by contacting us via our contact page.

Contact

For privacy-related questions, please reach out via our contact page.